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Donor Recovery Coordinator

Job Location: RMLEB office/laboratory(s), Aurora, CO
Job Description:
The Rocky Mountain Lions Eye Bank is looking to hire motivated and detail oriented Donor Recovery Coordinators. Our mission is to fulfill the wishes of eye donors and their families to help others overcome blindness through transplantation and research. Our dedication to this mission allows eye, organ, and tissue donors in Colorado and Wyoming to provide nearly 2,000 sight-restorative transplants each year. Working to help fulfill the wishes of eye donors to help another overcome blindness through transplantation and research isn't just a job - it's a purpose! Those who work here not only find success, but significance in this important and unique work. Please review the below job description.

Donor Recovery Coordinator
Full time, non-exempt
RMLEB office/laboratory(s), Aurora, CO
Starting range $41k to $43k plus benefits


EDUCATION: High School diploma or equivalent is required. Although not required, an associate or bachelor’s degree in biology, sociology, psychology, behavioral health or a related field is recommended. Commensurate experience may substitute for a college degree. 

EXPERIENCE:  Technical aspects of this position is learned through extensive on-the-job training. Previous medical experience with patient and/or family interaction is viewed favorably. Experience interacting with grieving individuals is favorable. Previous experience interacting with various types of personalities and cultural backgrounds is favorable. Ability and skills to effectively cope with some stress and appropriately handle emotions are critical. Excellent interpersonal and people skills are required.
SUMMARY STATEMENT:  The Donor Recovery Coordinator is primarily responsible for communicating over the phone with donor families regarding ocular tissue donation for transplant and research. This includes collection of donor recovery screening information from donor families, healthcare systems, coroners’ offices, donation partners and in some cases medical records. The Donor Recovery Coordinator compiles screening information and coordinates the work up, determination and scheduling for donor procurement, as well as dispatches Recovery Technicians to perform ocular tissue procurement.  Together the Recovery Technician Supervisor, Technical Trainer, and / or other designee provide training and on-going education.  The RMLEB Standard Operating Procedures will be adhered to and coordinators must routinely revisit RMLEB training programs to include reading updated policies/procedures as well as demonstrating proficiency. The coordinator may be trained in the procurement of eye tissue for transplant and research; however, procurement is not the primary function of the position. Coordinators must have adequate physical ability to move donors during the recovery and must be very detail-oriented, dependable, professional and capable of working at a moderate to high-speed pace.

Primary Donor Coordination
  • Receive referral call from the Donor Information Line (aka Statline) or other referral sources
  • Coordinate with hospitals, mortuaries, coroners, donation partners and any other entities 
  • Approach families, provide information and obtain consent for donation
  • Perform Medical and Social History interviews with donor families (via phone)
  • Dispatch Recovery Technicians to perform procurement
  • Perform data entry and compile and organize donor information and records
  • Process tissue and records deemed not suitable for transplant
  • Prepare, distribute (FedEx or bus) and document all supplies being sent to Recovery Technicians
  • Unpack, inspect and label new supplies (Optisol, gowns, gloves, Styrofoam coolers, etc.)
  • Help package donor blood samples for infectious disease testing
  • Receive new donor tissue and start RMLEB donor files and labeling
  • Tracking of kits and recovery supplies
  • Perform inventory functions (keep lab areas organized and stocked)
  • If needed, transport tissue to surgery centers for transplant surgery
  • If needed, pick-up inbound tissue from airport and bus station and perform other courier or delivery functions
  • If needed, help train and re-evaluate Recovery Technicians under the direction of the Supervisor
  • Provide and receive reports and assignments to/from co-workers, Recovery Technician Supervisor and the Technical Manager
  • Perform other duties as assigned by the Supervisor

Secondary or Possible additional Duties
  • Utilize the principles of aseptic technique to perform circulating duties if needed for laboratory tissue processing procedures.
  • Perform laboratory procedures (e.g. corneal excision/sclera preservation, transfer tissue from vial to CVC and lavaging)
  • Decontaminate and process reusable surgical instruments for steam sterilization – operate and if needed perform routine maintenance and documentation as outlined in SOP for table top steam autoclave and supporting equipment
  • Utilizing the principles of aseptic/sterile technique, recovery ocular tissue (corneas or whole eyes)

MISCELLANEOUS POSITION REQUIREMENTS:  This job requires driving to perform position duties.  As such, a valid driver’s license, current insurance, and access to a personal vehicle are required.  On-call time may be required.

Supervisor:            Donation and Eligibility Supervisor


Distant Vision:                     Same as state requirements for operating an automobile.

Near Vision                          Jaeger-2 (near card) with or without correction at 16 inches.
Stereo Vision                       “Pass” with the Stereo Fly test as a minimum screening criteria.
PD                                         The Inter-pupilary distance (PD) is the distance between pupils. No less than 50 mm and no more than 78 mm as measured with a PD stick using standard opticianary technique.
Color Vision                         “Pass” using the Pseudo Isochromic Plate test (PIP) or Ishihara Plates. 
Dexterity                               All necessary digits on both hands in order to use surgical instruments.  Appropriate dexterity to operate business machines with or without aids or prosthesis.
Strength                                 Adequate strength to roll a 250 pound body.
Ambulation                           Ability to ambulate on their own.
Hearing                                  Normal conversational hearing in order to interact with hospital staff and families.  Understanding speech:  250 hz to 8000 hz in the worse ear with or without aid.
Intact Dermis                        Needs to perform a surgical scrub of the hands and arms prior to performing sterile technical work such as recoveries or other tissue handling.